Common Errors Table:

defects

Possible reasons

Corrective actions

The device does not turn on

Battery is over
The device is not connected to the charger
The device charger is out of order

1-Connect the device to the charger.
2-Make sure that the device connected correctly and the charger is working well
3-The charger output is 5 volts. Measure the output with the voltmeter to ensure it is working correctly
4-Contact the company if your charger is working and the device can’t turn on

The software is not connected to the device

The problem is with Bluetooth
1. The computer does not have a Bluetooth driver
2. The Bluetooth driver is not installed properly
3. The device is not installed as a Bluetooth transmitter on the computer
Use the Bluetooth dongle or the built-in Bluetooth PC at the same time

At first consult with a computer expert if you are not familiar with Windows to resolve this problem.
Make sure your computer’s Bluetooth is working.
Install Bluetooth Driver again – There should be no yellow or another mark next to the Bluetooth icon on the computer
If your computer does not have Bluetooth use a Bluetooth dongle.
The Bluetooth dongle driver must be correctly identified.
Do not use Windows 7.
If you are using a Bluetooth dongle and your computer also has Bluetooth. First, disable internal Bluetooth in Windows Device Manager.
After you ensure that the driver is properly connected, you should add the system to the Device & printer section.
Follow the tutorial or guide for how to install it.

The device’s Bluetooth connectivity code is 1234 for Bluetooth dongles.
If the device is still not detected:
In the device & printer, Remove the detected eWave device (right-click and remove) and then add the device again
If you are using a Bluetooth dongle and it is not detected again, the USB port or dongle may not work.
Replace the dongle to solve this problem (tap on another port)
If the problem remains, test the device on another computer and also change the dongle
Contact the support unit if there is still a problem

The machine works but the signal is turning on and off

Long-distance between computer and device
Bluetooth dongle crash

Remove barriers such as walls or metal containers between the device and the computer

Hardware Errors:

	Error mode	Description	Comment
1	Fast red flashing	The battery is dead	Charging the device, connect the device to the computer with the USB cable, and get a record at the same time
2	Fixed red light	The device returns to its default settings	Turning the device on and off.
3	Rapid flashing green light	When the device is not connected but flashes	The device needs to be reset, hold down the power button for 3 seconds until the device turns off and press the button again to turn it on

Questions & Answers

1- How long theNeurofeedback course takes?

It’s about 16 hours

3- What is the process of Neurofeedback?

One active sensor is positioned on the target point for recording and two electrodes are positioned on the patient’s ear as the reference electrode and the ground electrode. Electrodes are connected to the amplifier via cable. Brain Signals are amplified by the amplifier and visible signals are transmitted to the computer. You can enhance the brain wave for reducing attention problems, anxiety, states of anger, arousal, and overall inhibitory factors by Neurofeedback.
Neurofeedback starts with putting sensors on the head. Nothing enters into the brain—it simply measures the electrical activity of the brain. Through auditory and visual feedback, the brain (or CNS) is alerted when there is too much variability (or turbulence) in a particular part of the brain.

5- Who performs neurofeedback?

Neurofeedback (EEG Biofeedback) is typically used by mental health professionals such as psychologists, family therapists, and counselors. These professions usually work with clients one-on-one. The training may also be used by nurses, clinical workers, rehabilitation specialists, and educators

7- What do you learn with Neurofeedback and what distinguishes Neurofeedback?

Learning biofeedback and neurofeedback teaches you to self-regulate your brain and pay attention to your body language. No previous experience is required and only requires a neurofeedback device and a computer.

9- What is the latast developed version?

8.1.0.0

11- What is the eProbe prominence?

eProbe software provides an easy connection with good graphics for users. This device is not only a powerful tool for researchers but also for psychologists, physicians, and users in clinics. eProbe menus include scope, games, and loads that are customizable. The statistical analysis is done by software with a high sample rate, video recording, etc.

13- Benefits of Bluetooth and Wireless

client convenience, use no wires, less noise

15- What is the difference between active shield and active sensor?

An active shield is a better alternative to an active sensor, the active sensor is expensive and there is no guarantee that there will be a good signal.

17- What is the meaning of EXG?

EXG stands for any electrophysiological signal starting with the letter E such as EEG, EOG, EMG, ECG; EXG.

19- What is Biosense?

Sensors include breathing, blood flow, heart rate, skin conductance, and temperature

21- What is the advantage of Using 24-Bit Resolution?

With higher resolution, we can receive more information and details.

23- Which Sensors and modules do the Company Offer?

Respiration, HRV, GSR sensor, Temperature sensor, ECG, EEG, EMG

25- Can we use eProbe for ERP records?

Yes, the ERP module is available

27- How to activate the software?

You can activate your software using the activation code that the company provides for you.

29- Is the software upgradeable?

Yes, it can be through the internet or Any Desk software.

31- What clinical issues does neurofeedback help with?

Hyperactivity disorder (ADHD), attention deficit, anxiety disorders, PTSD, OCD, depression, and drug dependency. Neurological problems after TBI emotional problems as well as an improvement after stroke.

33- What equipment is necessary to start neurofeedback therapy?

Cap, EEG cable, conductive gel, ear clips, Software, amplifier, PC

35- Does neurofeedback require a special license to work with?

Yes, it needs neurofeedback license.

37- Do you have any neurofeedback training?

We have continuous support and training for users by phone, email, workshops, online training, webinars and videos

2- Do we need a special computer to perform neurofeedback?

At least a dual-core CPU
• At least 2G RAM
• Windows 10 (other windows like windows eight or windows XP is not supported.)

4- Can Neurofeedback cause some problems in special patients?

Physicians should avoid neurofeedback in certain cases unless they are professionally trained. In patients such as epilepsy, bipolar disorder, major depression, personality, and mental disorders

6- Is any Neurophysiology course require to start neurofeedback?

No, knowing the basics of physiology is sufficient to start neurofeedback.

8- Is neurofeedback covered by insurance?

Yes, through complimentary insurance and if approved by a psychiatrist. (Depends on your location)

10- Do physicians need additional training for neurofeedback?

As neurofeedback is an evolving field, physicians should increase their knowledge to stay up to date

12- Some review of clinical trials of neurofeedback

http://www.eeginfo.com/research/ http://brainmaster.com/kb-entry/?id=231 http://www.bcia.org/i4a/pages/index.cfm?pageid=3691

14- Why Do Physicians in developed countries use Neurofeedback as a Top approach in mental disorders?

“Clients are looking for a replacement for drugs. Parents are concerned about the health of their children taking medication
When clients and parents, in general, are aware of neurofeedback, they tend to have neurofeedback on their children because of the side effects of drugs.
Most experienced physicians are aware of the limitations of medication.
For example, with several short sessions, 80% of clients receive improvements, such as the patient’s sleep, mood, and concentration status. Many physicians believe that the brain can be self-regulated. Neurotherapy teaches the person to heal by increasing specific activities and decreasing inappropriate brain activity.”

16- Is any online video for training available?

Yes, there are available on our website

18- Is there any Manual available for eWave?

Yes, we have different types of guidance.

20- Are neurofeedback and biofeedback the same?

Neurofeedback, or EEG biofeedback, is a very specific method that is utilized to improve brainwave activity. Neurofeedback is a reward system that teaches the brain how to function in a more optimal range. Neurofeedback training is subconscious – and that is exactly why it works.

22- What should be considered before preparing the patient?

) Things to Avoid? Overdose of medication, use hair conditioner, gel, and spray, avoid getting hungry and eating too many sweet foods and caffeine.
2) What to do? Cleaning your hair and drying, before you start to have enough sleep and rest before neurofeedback, remove earrings if disturbed, Tell your doctor about prescription medications that you are using.

24- Can neurofeedback be harmful?

While neurofeedback is generally recognized as a safe procedure for improving electro neurological flexibility, some people report side effects. A majority of reported side effects are not considered dangerous and usually transitory in that they will eventually subside.

26-Does neurofeedback have side effects?

Patients who are considering Neurofeedback often ask if there is any adverse side effects. Generally, most neurofeedback patients experience little or no adverse effects. Many find the sessions relaxing and calming and many experience a new sense of energy.

28- How does neurofeedback work?

Neurofeedback is a non-drug, reward-based training system for your brain. The brain needs healthy fast and slow-moving brainwave activity to have the best function. Neurofeedbackis a form of biofeedback, works to change the electrical activity of your brain. When we are worried about the past or future, lose focus or get depressed, our nervous system displays what we call turbulence. During Neurofeedback session, the brain is alerted to this turbulence through feedback. Then the brain comes back to the present moment, away from the turbulence.

30- What is the minimum number of neurofeedback sessions per week?

For the best effect, we recommend scheduling at least two to three sessions per week. Usually, there is a noticeable effect within 10-20 sessions.

32- Do 30 sessions in 30 days have the same effect as 30 sessions in 3 months?

No, because in the first case there is more repetition.

34- How many sessions does it take to show its results?

Usually, after a few sessions, a little change can be felt. Although several briefing and training sessions are necessary for the client. Depends on problems and client condition.

36- Can two or more points of the brain be recorded simultaneously with 1 device?

Yes, it depends on your device channels (2-128 channels).

FAQ